Customer Support Specialist

Join the Team at Boddle Learning - An Exciting Career Opportunity for Teachers

‍Are you a passionate educator looking to make a meaningful impact beyond the classroom? Boddle Learning, a fast-growing ed-tech startup with nationwide reach, invites you to join our dynamic team. We utilize the power of games and machine learning to revolutionize student outcomes. As a part of our team, you'll contribute to teacher and parent success, driving key metrics around user acquisition and retention.

At Boddle, we foster a fun and engaging work environment where your expertise as an educator will be highly valued. As a Customer Support Specialist, you'll be vital in managing the customer support process, ensuring teachers and parents receive exceptional online assistance. Through your interactions with our users, you'll gather valuable data that will inform marketing strategies and game development updates.

‍Responsibilities:

• Manage live support tickets, providing personalized assistance to teachers and parents.
• Document customer issue reports to drive marketing and game development strategies and support user growth.
• Conduct user interviews, gaining valuable insights to enhance the Boddle experience.
• Empower our existing Boddle community through surveys, reviews, support collateral, and more.
• Create support videos and written guides, helping parents and teachers navigate our innovative platform.

Preferences:

• Experience working with (or within) a school or district as an educator, leveraging your deep understanding of classroom dynamics.
• Willingness to learn and grow! We seek highly skilled individuals ready to hit the ground running, but we also value a strong commitment to ongoing personal and professional development.
• We encourage individuals of all backgrounds and abilities to apply or share this opportunity, as we believe in inclusivity and diversity.
• Values: Honesty, inclusivity, and hard work are the core principles that guide our team.

Qualifications:

• Fluency in MS Office and G Suite.
• Proficiency in planning email campaign strategies, crafting compelling copy that resonates with teachers and school leaders, designing visually appealing emails using templates, and analyzing campaign results.
• Familiarity with various social media channels and teacher community groups.

Status: Exempt, Full-time

We offer a competitive salary of $50,000 and a comprehensive benefits package.If you are interested in this exciting opportunity, please send your resume and a compelling cover letter highlighting your relevant experience to contact@boddlelearning.com. Join us in transforming education and empowering students nationwide!

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