Here are recommended steps to help solve issues related to loading and freezing during play, game crashes, or inability to access the game portal:
Step 1: Check Your Device
Step 1: Check Your Device
Review this article on Device Requirements to ensure the device requirements are met.
Step 2: Check your Browser and review the Network Requirements
Step 2: Check your Browser and review the Network Requirements
For issues when playing Boddle using an internet browser (and not the iOS or Android app), review this article on Supported Browsers & Network Requirements. Click here to review the article.
Step 3: Try reloading the browser tab with the error
Step 3: Try reloading the browser tab with the error
For the web version of Boddle, try reloading the browser tab that is showing an error.
Step 4: Ensure students are going to play.boddlelearning.com
Step 4: Ensure students are going to play.boddlelearning.com
Ensure that students are going to play.boddlelearning.com and not trying to log in to the parent/teacher portal.
Step 5: Close all background apps and excess browser tabs
Step 5: Close all background apps and excess browser tabs
Close all background apps and excess browser tabs. This will help the game run faster.
Step 6: Ensure your browser is up-to-date
Step 6: Ensure your browser is up-to-date
Ensure your browser is up to date. Here is a step-by-step guide on how to update your browser.
Step 7: Clear your browser’s cache
Step 7: Clear your browser’s cache
Here is a step-by-step guide on how to clear your specific browser’s cache. The GIF below illustrates the process to clear the cache on Chrome browsers.
Step 8: For WebGL errors within the game, check your Chrome browser settings to ensure hardware acceleration is turned on
Step 8: For WebGL errors within the game, check your Chrome browser settings to ensure hardware acceleration is turned on
In your Chrome browser URL search bar, copy and paste: chrome://settings/system
Press your enter key to redirect to your system settings page.
Under the System heading, enable the Use hardware acceleration when available option.
If Chrome asks you to relaunch your browser, exit completely out of Chrome and re-open your Chrome browser. Then try loading the Boddle game again.
To confirm the accelerators are active -
When Chrome starts, copy & paste chrome://gpu into the search bar. Press your enter key to search.
Check that the words Hardware accelerated appear next to most of the items in the "Graphics Feature Status heading
Step 9: Contact Boddle support
If you’ve taken all these steps and are still having trouble, you can contact Boddle support at contact@boddlelearning.com or chat with us via the live chat button on the bottom right of your teacher dashboard - we're here to help! 😃